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PWP & High Intensity CBT Therapist Opportunities! Due to continued growth & development; we are recruiting for permanent PWP & CBT Therapists to join our supportive and dedicated teams! We offer (just to name a few) : · Full & Part time hours, working Monday to Friday · Agile Working – blend of home & office based, with fully remote options available · Salary ranges of £25,658 - £31,600 for PWP & £37,920 - £45,293 for CBT · 27 days Annual Leave + Bank Holidays · Enhanced Pension Scheme · Refer a Friend Scheme · Monthly Values Awards · High Street Discounts & Rewards For more information, please visit https://www.insightiapt.org/work-with-us/vacancies/ or contact us directly at recruitment@concerngroup.org

We are excited to launch our recruitment campaign for Patient Coordinator/Call Handlers to join our National Team based in Newcastle upon Tyne! As a Patient Coordinator, you will work flexibly across all our services using our system, Insight+, and you will manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions. You will act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it and all patients receive a positive, high-quality and seamless experience throughout. Patient Coordinators will ensure that the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales at every step. Full time, permanent roles are available working between the hours of 8am – 5pm, Monday to Friday with a salary range of £18,620 - £21,140. This is a fantastic opportunities for those looking to gain experience within mental health and many of our Patient Coordinators progress in to Trainee PWP roles! We would love to hear from you, if you possess the following: Have excellent communication skills, are caring and empathetic, and want to help make a real difference to people’s lives Are confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way. Are resilient and resourceful and able to manage calls that may potentially be distressing or an emergency. Have excellent customer service skills and confident telephone manner. Are an inspirational team player with excellent communication skills and able to work collaboratively. Are computer literate and have good understanding of Microsoft Office Are able to deliver required performance targets. Ideally you will have call handling experience and have worked with the public either in a healthcare setting, or in a contact centre environment. We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment. This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature. Your will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role. To apply, please email your CV to [Email address hidden] #mentalhealth #callhandling #patientcenteredcare #patientcare #newcastleupontyne #cbttherapy #anxiety #depression #traineepwp #NHStalkingtherapy

Join our amazing teams in #NewcastleuponTyne, #Wirral, #Newark, #Mansfield, #Kent, #Medway, #Derbyshire, #GreaterNotts & with fully remote options available. Closing date - Sunday 12th September 2021: • Senior Psychological Wellbeing Practitioner (PWP) Closing date - Monday 13th September 2021: • Senior People Business Partner Closing date - Sunday 19th September 2021: • Patient Coordinator / Call Handler The following roles are part of our National Campaigns and are based in various locations with fully remote options available: • Qualified PWP • Qualified High Intensity CBT Therapist For further details & to apply visit https://www.insightiapt.org/work-with-us/vacancies/ Alternatively you can request a job pack via email quoting the job title and closing date to recruitment@concerngroup.org