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We have an exciting opportunity for an experienced administrator to join our Talking Helps Newcastle Service, based in Newcroft House. In this role, you will be responsible for providing effective and efficient administrative support within this mental health service. You will work to ensure work is completed within timescales and in line with any service targets.

Talking Helps Newcastle provides free, confidential NHS talking therapy services to people aged 16 and over who are experiencing common mental health issues, such as anxiety and depression. You will respond to queries and process referrals of patients into this service.

This service is delivered by an alliance of Insight Healthcare, Newcastle upon Tyne Hospitals NHS Foundation Trust, and Northumberland Tyne and Wear NHS Foundation Trust. You will be employed by Insight IAPT.

About you

We would love to hear from you, if you possess the following:

  • Are an experienced administrator
  • Have excellent written and verbal communication skills
  • Have a confident and professional telephone manner
  • Have communication skills that are adaptable to a diverse audience
  • Are able to work to tight deadlines
  • Work well as part of a team and provide good support to your colleagues
  • Are computer literate, confident in using Microsoft Office and Outlook

How to apply

The Job Pack is attached which includes an application form, job description and details of our Benefits & Rewards. You can also request a Job Pack from the email address below by quoting the job reference number.

Please email completed application forms to

The closing date for applications is Sunday 7th November 2021.

All correspondence will be through the email address provided on your application form; to avoid missing our emails, please regularly check your junk mail folder.

This post is subject to a DBS check, which we will cover the cost of, and we reserve the right to close the vacancy early if we receive a high volume of suitable applications.

We are passionate about creating a diverse workforce and positively encourage applications from underrepresented communities.

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